We usually process and ship the orders in 2-3 working days from the receipt of order and 100% payment. All deliveries in India are being done through India Post and 1 week is the transit time for India Post to deliver within India.

For any delivery requirement outside India, please contact our customer representatives prior to booking.

If Customer is not happy with the product, they can return the same within 5 days from the delivery date. Item should be returned without any damages and return charges must be paid by the customer.

Once the returned item is received & verified by us, the refund amount will be credited back to customers bank account within 5 working days.

Please note, returns related to Color mismatch is not encouraged. Our photos are taken in normal daylight. There is no editing or photoshop work on the photos. However, different phones might show slight variance depending on the display brightness / color.

Return request can be placed through the website chempakam.com or by email to [email protected]

As mentioned in our terms and conditions, all disputes will be refereed to the exclusive jurisdiction and venue of courts in Cochin, Kerala, India.