Hridyam - Our Policies

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Terms and Condition

Introduction Welcome to the chempakam.com, brought to you by Chempakam having registered office at Ernakulam Dist, Kerala, India. Using the website chempakam.com and its services you are deemed to have accepted the terms and conditions listed below. All products/services and information displayed on chempakam.com constitute an ‘invitation to offer’. Your order for purchase constitutes your ‘offer’ which shall be subject to the terms and conditions as listed below. chempakam.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of chempakam.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. Membership Eligibility Use of the Site is available only to individual persons who can form legally binding contracts under applicable law. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. chempakam.com reserves the right to terminate your membership and refuse to provide you with access to the Site if chempakam.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by chempakam.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. chempakam.com makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. chempakam.com will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of chempakam.com you agree to be bound by the Terms and Conditions. Festive Offer Product pictures are indicative. No two offers can be clubbed together. All offers & Exchange applicable on select brands, products and models till stock lasts. Any disputes to be referred to Chempakam and decision of the company would be final. Disputes if any are subject to Cochin, Kerala jurisdiction only. The company reserves the right at any time, without prior notice to add, alter, modify, change, vary and/or cancel all or any of these terms & conditions at its sole discretion. Account and Registration Obligations If you use chempakam.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or chempakam.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, chempakam.com has the right to indefinitely suspend or terminate or block access of your membership with chempakam.com. You also agree to: 1.Provide true, accurate, current and complete information about yourself as prompted by chempakam.com’s registration form (such information being the ‘Registration Data’). All the information which compulsorily needs to be filled are marked in asterix (*) sign. 2.Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if chempakam.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, chempakam.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

[/vc_column_text][vc_btn title=”Read More” color=”danger” size=”xs” link=”url:https%3A%2F%2Fchempakam.com%2Fterms-and-conditions%2F|||”][/vc_tta_section][vc_tta_section title=”Privacy Policy” tab_id=”1592202229924-d0680e9e-981f”][vc_column_text]Privacy Policy Chempakam.com and its holding company Chempakam have the utmost regard for the privacy of our users and the relationship we share with them. This Privacy Policy describes our privacy practices with respect to information collected through our websites, applications, and any other online service that links to this Privacy Policy, including any websites and online services we operate on behalf of our authors (collectively referred to as the “Sites”). Changes to This Privacy Policy As our Sites continue to develop, we may add new services and features to them. In the event that these additions affect our Privacy Policy, or if other changes in our privacy practices or applicable laws necessitate changes to the Privacy Policy, this document will be updated accordingly. If we make a material change in the way we use your personal information, we will provide prominent notice of the change on the Sites. We will not, however, materially change our policies and practices to make them less protective of personal information we have previously collected from you without your express consent. By using our Sites, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Sites. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. All changes will become effective after 24 hours of posting and our continued use of the sites following the posting of changes to these terms of use will mean you accept those changes. The privacy policy only extends to the information you provide to us or the information otherwise collected by us through your usage of the Sites (see Terms of Use), and does not extends to the information procured through other mediums such as phone, postal service, book exhibitions, promotional events, etc. The Information we collect: We collect two basic types of information from you in conjunction with your use of the Sites:

Personal information, which is any information that exclusively identifies you (e.g., your name, email address, telephone number, postal address, credit card information amongst others) and
Non-personal information, which is information that does not exclusively identify you but is related to you nonetheless such as, information about your interests, demographics (e.g., age, gender, zip code) and use of the Sites. We collect this information in the following ways:

DIRECTLY PROVIDED INFORMATION: We may ask you to provide your personal information, demographic information or information about your preferences or interests when you:

Register for an account on the Sites.
Sign up to receive email newsletters from us.
Make a purchase on the Sites.
Enter a contest or sweepstakes.
Participate in surveys or special promotions.
Participate on social media accounts involving our authors, books or brands.
Participate in communities or forums on the Sites.
Submit user generated content on any part of the Sites that permit it.
Knowingly volunteer information on any other part of the Sites (e.g., request for customer service, submit a job application).

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Return and Shipping policy

If Customer is not happy with the product, they can return the same within 5 days from the delivery date. Item should be returned without any damages Return must be done through DTDC courier or Speed Post and the charges must be paid by the customer. Once the returned item is received & verified by us, the refund amount will be credited back to customers bank account within 5 working days. Please note, returns related to Color mismatch is not encouraged. Our photos are taken in normal daylight. There is no editing or photoshop work on the photos. However, different phones might show slight variance depending on the display brightness / color. Return request can be placed through the website chempakam.com or by email to [email protected] As mentioned in our terms and conditions, all disputes will be refereed to the exclusive jurisdiction and venue of courts in Cochin, Kerala, India[/vc_column_text][/vc_tta_section][vc_tta_section title=”Payment Methods” tab_id=”1592202433233-97a0fd79-849d”][vc_column_text]Payment Methods Our customers are provided with multiple options to choose their convenient payment methods. All orders will be confirmed and processed after receiving full payment against each order. All or some of below payment options are available in the Checkout.

Master / VISA Credit Cards
Master / VISA Debit Cards
UPI Payment
Netbanking
Cash Deposit

In order to serve you better, we are considering more options and features to our online shop. Thank you for visiting chempakam.com and being our valued customer.[/vc_column_text][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]